Refund policy

Refunds for codes and activations

Effective September 8, 2026 · Supplements the Terms of use.

1. Codes bought on the website

A pack of codes with no credit used can be fully refunded within 14 calendar days of purchase.
Packs in which any credit has already been used (a tag activated with the code) are not refundable, not even partially: the activation is permanent and cannot be undone.
If Paddle refunds or charges back a transaction on its own initiative (fraud, card dispute), the codes from that transaction are cancelled and activations made with them may be revoked.
To request a refund, write to [email protected] with the transaction number (it is in Paddle's confirmation e-mail and starts with txn_) and the e-mail used for the purchase. We check that no credit was consumed and ask Paddle to refund you through the same payment method, usually within 5 to 10 business days. Refunded codes are cancelled.
Paddle, as Merchant of Record, can also take your request directly through its help centre (paddle.net). The same rule applies.

2. In-app purchases

Activations bought inside the app follow the refund policy of the store where the purchase was made (Google Play or the App Store). We cannot refund those purchases directly; please use the store's channels. When the store refunds, cancels or charges back the purchase, the corresponding activation is revoked and the tag returns to "not activated".

3. Consumers in the European Union and the United Kingdom

Codes are digital content delivered immediately after payment. By completing the purchase you consent to immediate delivery and acknowledge that, by law, the 14-day right of withdrawal ends once delivery begins. Even so, we voluntarily keep the rule in section 1: a pack with no credit used is refundable within 14 days.

4. Contact

[email protected] · we reply within 5 business days.